At Libby Lavender we are committed to the maintaining the trust and privacy of our customers. In particular, we want you to know we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. It’s just not our style. But just in case you want some assurance in this Privacy Policy, we’ve provided a detailed information on when and why we might collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
We do update this Notice from time to time so please do review this Notice regularly.

WHAT INFORMATION THAT WE COLLECT
In running and maintaining our business, we may collect and process the following data about you:
Information provided by you, for example, personal details when you register for information, enter a competition or make a purchase.
We only collect basic personal data about you which does not include any special types of information or location based information.
 
WHY WE NEED IT
We need to know your personal data so that we can provide you with the products you have requested. We will not collect any data that we do not need in order to provide and oversee this request.
 
WHAT WE WOULD ALSO LIKE TO DO WITH IT
As part of the registration process for our mailing list we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at info@libbylavender.co.uk 
 
HOW LONG DO WE KEEP YOUR DATA
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
 
USE OF YOUR INFORMATION
In order to make certain services available to you, we may need to share your personal data with some of our service partners. This may include delivery partners to make sure goods you order through the website get to you.
We only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.
 
STORING YOUR PERSONAL DATA
In operating our business via Libby Lavender website, your data is processed by our staff in the UK. We do not provide our own IT servers. However, no third party shall have access to your personal data unless the law allows them to do so.
Obviously we do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.
 
STORAGE OF PAYMENT DETAILS
We do not store credit card details nor do we share customer details with any 3rd parties.
 
THIRD PARTY LINKS
On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.
 
USE OF COOKIES
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
When someone visits libbylavender.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
 
YOUR RIGHTS
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.
If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
 
CONTACTING US
Address: Libby Lavender , 57 bournside road, Cheltenham, GL51 3AL
Contact: info@libbylavender.co.uk