Returns & Exchanges
If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging.
How to return or exchange products:
REFUNDS:
Please email us at:
info@libbylavender.co.uk
Please provide a reason for your return, alongside your order number and your name and contact details.
Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.
(for return address please contact info@libbylavender.co.uk)
If approved, your refund provided in original packaging will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow a week from receipt of parcel before the refund is completed.
 
EXCHANGES:
Please email if you would like an exchange so we can check stock availability. Please return the goods to us with a note detailing what you would like to exchange your purchase for.
The items must be sent back in perfect condition – with original packaging undamaged.
All items returned to us are at your own risk, so we recommend using a recorded postal service.
(for full address please contact info@libbylavender.co.uk)

Once your return is received has been inspected, your exchange will be processed.  Please allow 3 days from receipt of parcel to dispatch.